Privacy Policy

Effective Date: December 16, 2024

At Feraa, your privacy and the security of your personal data are extremely important to us. This Privacy Policy outlines the methods we use to collect, use, and protect your personal information when you visit our website, make purchases, or engage with our services. By using our services, you consent to the practices outlined in this policy.

1. Information We Collect

We collect personal information in the following ways:

  • Personal Identification Information: When you make a purchase or sign up for an account, we collect information such as your name, email address, phone number, billing and shipping addresses, and payment details.
  • Non-Personal Information: We also gather non-personal information such as your IP address, browser type, and usage data to enhance the performance of our website and improve user experience.
  • Cookies and Tracking Technologies: We use cookies, web beacons, and other tracking technologies to collect and store information about your browsing habits and preferences to personalize your shopping experience.

2. How We Use Your Information

The personal information we collect is used for the following purposes:

  • Order Processing and Customer Support: We use your details to process and fulfill orders, provide customer support, and respond to inquiries.
  • Marketing and Promotions: With your consent, we may use your information to send you promotional materials, updates, and newsletters.
  • Website Improvement: The information helps us analyze website traffic, trends, and preferences to enhance the shopping experience.
  • Legal Obligations: In some cases, we may use your information to comply with legal and regulatory requirements, including fraud detection and prevention.

3. Information Sharing

We do not sell, rent, or trade your personal information to third parties. However, we may share your data with trusted third-party service providers who assist with operations like payment processing, shipping, and marketing. These partners are obligated to protect your data and only use it for the purposes specified.

4. Data Security

Feraa takes extensive measures to protect your personal data. We implement physical, electronic, and administrative security safeguards to ensure your data is kept safe from unauthorized access, use, or disclosure. While we make every effort to secure your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to doing our best.

5. Your Rights and Choices

You have the right to:

  • Access and Update Your Information: You can access and update your personal information by logging into your account or contacting our customer support team.
  • Opt-Out of Marketing Communications: If you no longer wish to receive promotional emails or newsletters, you can opt-out by following the unsubscribe link provided in each email.
  • Request Deletion: You may request that we delete your personal information, subject to legal requirements and any obligations to retain your data.
  • Cookie Management: You can manage cookies through your browser settings and opt-out of non-essential cookies.

6. Third-Party Websites

Our website may contain links to third-party sites that are not controlled by Feraa. We are not responsible for the privacy practices of these sites and encourage you to review their respective privacy policies.

7. Updates to This Privacy Policy

Feraa reserves the right to update or modify this Privacy Policy at any time. Changes will be posted on this page, and the effective date will be updated accordingly. Please review this page periodically to stay informed about how we protect your personal data.