Sales Policy

Effective Date: December 16, 2024

At Feraa, we are committed to providing our customers with a seamless, premium shopping experience. Our Sales Policy ensures that you are fully informed about how to purchase from our store, as well as what to expect before, during, and after your purchase.

1. Product Information

We make every effort to ensure that all products displayed on our website are accurate in terms of description, price, and availability. However, due to variations in screen settings, colors of products may slightly differ from what is displayed on your device. For the most precise information regarding our items, please refer to the product description section.

2. Ordering Process

To place an order with Feraa, simply add your desired items to the shopping cart, and proceed to checkout. You will be required to provide your billing and shipping details, as well as payment information. Once your payment is successfully processed, you will receive an order confirmation via email.

If an item is out of stock or unavailable, we will notify you as soon as possible and offer alternatives where applicable. In rare cases, if an item is mistakenly sold out or there is an issue processing your order, we reserve the right to cancel or modify the order.

3. Pricing

All prices are listed in USD (unless otherwise indicated) and are subject to change. We make efforts to ensure that the prices displayed are accurate at the time of purchase, but in the event of a price discrepancy, we will notify the customer and provide the option to proceed with the order at the corrected price or cancel it.

4. Payment Methods

We accept a variety of secure payment methods, including credit cards, debit cards, PayPal, and other payment processors. All transactions are securely encrypted to ensure the safety of your financial information.

5. Shipping and Delivery

We offer worldwide shipping with various delivery options. Estimated delivery times will be provided during checkout, but these are only estimates and can vary depending on the delivery location. Customers will receive a tracking number once their order has been shipped.

Shipping costs are calculated at checkout based on the delivery method selected and the shipping address.

6. Taxes and Duties

All applicable taxes and customs duties are the responsibility of the customer. Feraa is not responsible for any customs or import taxes that may apply to your order.

7. Returns and Exchanges

Please refer to our Refund and Returns Policy for details on how to initiate a return or exchange.

8. Order Cancellations

We accept order cancellations if the request is made prior to the shipment of your item. Once the item has been dispatched, we are unable to cancel or modify your order.